Privacy Policy

Privacy Policy

This Privacy Policy explains how we handle personal data when you use Martin Casino. We operate the platform for players in the United Kingdom and Germany, and we want our privacy practices to be clear, practical and easy to understand.

By using our services, you interact with our website, account tools, game lobby, cashier functions, support channels and responsible-play features. We only process personal data for the purposes that are needed to run the platform, meet legal and regulatory obligations, keep accounts secure and provide support to our players.

Who we are

Martin Casino is operated by Thorne Media Ltd and licensed by the Malta Gaming Authority under licence MGA/XXX/XXXX. We act as the data controller for the personal data we collect in connection with the operation of our platform, unless a specific service requires another arrangement under applicable law or contractual setup.

Our services are designed for adult players only. You must be 18 or older to use the platform.

What data we collect

We collect personal data that you provide directly, data generated when you use the platform, and data we receive as part of our operational, security and compliance processes.

This can include:

• account and profile details you submit when creating or managing an account
• contact information used for communication and support
• verification information used for KYC checks, including passport or national ID and proof of address
• source-of-funds information where checks may apply
• transaction information connected to deposits, withdrawals and cashier activity
• technical and device information generated through your use of the website
• gameplay and account activity needed to operate the platform and maintain records
• communications with our support team by live chat or email
• responsible-gambling settings such as deposit limits, loss limits, wager limits, session limits, reality checks, time-outs and self-exclusion

How we use data

We use personal data to operate the account you hold with us, provide access to games and platform features, process deposits and withdrawals, deliver customer support, meet verification duties and maintain platform security.

We also use data to:

• manage registration, login and account access
• support payment handling through methods such as Visa, Mastercard and Skrill
• carry out identity and age checks
• apply anti-fraud, security and abuse-prevention controls
• maintain records needed for legal, regulatory and audit purposes
• manage responsible-gambling tools and account restrictions
• respond to enquiries and service requests
• improve the reliability, performance and usability of our platform

We do not present a sportsbook, and our platform is focused on slots and live casino content.

Legal basis and lawful processing

Where applicable law requires us to identify a lawful basis, we process personal data on the basis that is appropriate to the specific activity. Typical processing may be necessary to perform our agreement with you, to comply with legal obligations, to pursue legitimate interests in operating and protecting the platform, or on another basis permitted by law.

For any processing that requires a specific legal basis or notice under applicable law, we apply the relevant basis for the relevant purpose. Where legal requirements differ between jurisdictions, we follow the rules that apply to the service and the player relationship in the relevant market.

Verification and compliance

To protect our players and comply with regulatory expectations, we may request verification documents and supporting information. KYC may require a passport or national ID and proof of address. Source-of-funds checks may apply where needed.

These checks help us confirm identity, age, eligibility, payment details and account integrity. They also support anti-money-laundering and fraud-prevention controls. If additional review is required, access to account features or withdrawals may be delayed until checks are complete.

Payments and transaction data

We support deposits through Visa, Mastercard and Skrill, with deposits starting from $10 and processed instantly, with no fees on the payment methods listed for deposits. Withdrawals are supported through Visa and Skrill and are processed within 1-3 business days after approval.

We retain transaction-related data for the purposes needed to process payments, maintain records, detect suspicious activity and meet legal and financial compliance requirements.

Cookies and similar technologies

We use cookies and similar technologies to operate the website, keep sessions stable, remember preferences, improve performance and support security features. Some cookies are essential for core site functions, while others help us understand how the platform is used.

Where consent is required by law, we will request it before placing non-essential cookies. You can manage cookie choices through your browser settings and any cookie controls we provide on the site. Disabling certain cookies may affect the way some features work.

Sharing personal data

We share personal data only where it is needed to run the platform, provide services, meet legal obligations or protect our rights and our players.

This may include sharing with:

• service providers that help us operate the website, support systems, verification processes or payments
• security and fraud-prevention partners
• regulatory, legal, tax or governmental authorities where required
• payment-related counterparties involved in deposits or withdrawals
• other third parties where disclosure is necessary for legitimate operational purposes or as required by law

We only share data to the extent needed for the relevant purpose. Where a third party processes data on our behalf, we expect them to apply suitable safeguards and use the data only for the service we have instructed them to provide.

International transfers

Some data processing may involve systems or service providers located outside your country of residence. Where transfers occur, we take steps intended to ensure the transfer is permitted and appropriately protected under applicable law.

Data security

We use SSL encryption and related technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse or alteration. Security controls are applied to help safeguard account activity, payments and communications.

No online system can be guaranteed completely secure, but we work to maintain a strong protection framework and to respond to potential threats promptly.

Data retention

We keep personal data only for as long as it is needed for the purposes for which it was collected, including account administration, compliance, dispute handling, security monitoring and record-keeping obligations.

When retention is no longer required, we will delete, anonymise or securely archive data as appropriate. Specific retention periods may depend on the type of record, the service used, legal requirements and the need to resolve queries or disputes.

Your rights

Depending on where you live and the law that applies, you may have rights relating to your personal data. These can include the right to access, correct, delete or restrict certain processing, and the right to object in some circumstances.

You may also have the right to request portability of data you have provided, or to withdraw consent where processing is based on consent. Some rights may be limited where we need to keep information for legal, compliance or security reasons.

Responsible gambling data

We process responsible-gambling settings and related account information so that we can support safer play. This includes deposit limits, loss limits, wager limits, session limits, reality checks, time-outs and self-exclusion.

Where you activate a protection tool, we use the associated data to apply the restriction and support your account status in line with the purpose of that measure.

Children and age restrictions

Our services are for adults only. We do not knowingly collect personal data from anyone under 18. If we become aware that such data has been collected, we will take appropriate steps to address it.

Contacting us

You can contact our support team by live chat or email every day from 08:00 to 24:00 if you have questions about your account or our privacy practices.

If you need to raise a privacy request, please use the contact route provided on the platform so we can review and handle it in line with applicable requirements.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or operational practices. The version published on our website is the current version and applies from its last updated date.

We encourage players to review this page regularly so they remain informed about how we handle personal data.